blog

How to Grow Your Retail Business with Fujitsu and ServiceNow

Jamie.Donoghue@fujitsu.com (Jamie Donoghue) — Wed, 25 Sep 2024 23:59:10 GMT

Retail is changing fast. Online shopping is huge. Customers want easy, seamless experiences, whether they're in a store or on their phone.

At Fujitsu, we understand it's a lot for retailers to handle to enhance operational efficiency while delivering exceptional customer service. That's why we've partnered with ServiceNow to offer innovative solutions that drive this transformation.

Enhancing Public Trust and Engagement with Digital Citizen Services

Emerson Zabat — Tue, 30 Jul 2024 01:44:18 GMT

"Open government data has the potential to unlock approximately $4 trillion AUD per annum globally."

The Role of CASE in Handling Project Scope Creep and Project Changes

Jamie.Donoghue@fujitsu.com (Jamie Donoghue) — Mon, 15 Jul 2024 22:56:10 GMT

Before we explain how CASE can help in handling project changes, let’s understand what Project Scope is and why it occurs.

How CASE Transforms Flex Capacity Management in Modern Organisations

Jamie.Donoghue@fujitsu.com (Jamie Donoghue) — Mon, 17 Jun 2024 23:38:56 GMT

Maximising Your ServiceNow Investment: The CASE Value Realisation Advantage

Jamie.Donoghue@fujitsu.com (Jamie Donoghue) — Fri, 14 Jun 2024 06:22:07 GMT

Have you ever wondered if your investment in ServiceNow is truly paying off? In today's dynamic business landscape, accurately measuring the return on investment (ROI) for platforms like ServiceNow is crucial. Read this blog to understand the importance of benefits realisation and how CASE (Customer Advisory and Support Excellence), through its meticulous value realisation process, ensures your ServiceNow investments deliver tangible results and drive strategic value.

The Disconnect Between Forecasting and Realisation

While benefits forecasting, typically presented via a business case, is essential for securing project funding, the practice of measuring benefits realisation against these forecasts often gets neglected post-implementation. This gap can be attributed to several factors: